Last updated: 28/09/2026

By purchasing a design package or using this website, you agree to the following Terms and Conditions.

1. Introduction

These Terms and Conditions apply between you (the Client) and JC Interior Design for all design services, digital deliverables, and website use. These terms do not affect your statutory rights.

No contract exists until JC Interior Design issues a confirmation email after payment is received.

Clients must be 18 or over to purchase services.

2. Client Responsibilities

To begin your project, you must provide:

• your name, email address, phone number and postcode
• completed design questionnaire
• accurate photos and measurements of your space
• any additional information requested for your design

You confirm that all information provided is accurate, complete and up‑to‑date.

3. Use of Website

This website and its content are intended for your personal use when considering or purchasing JC Interior Design services.

Reasonable steps are taken to ensure the website is accurate and up‑to‑date, but uninterrupted access or freedom from errors or viruses cannot be guaranteed.

You may not copy, reproduce, resell or commercially exploit any part of the website or its content without written permission.

Links to third‑party websites are provided for convenience only. JC Interior Design is not responsible for the content, accuracy, security or privacy practices of those sites.

Any information downloaded from the website is at your own risk.

4. The Design

The design JC Interior Design provides is based on the measurements supplied by you. JC Interior Design cannot guarantee floor plan or 3D render accuracy. All visuals are for illustration purposes only. You must check all measurements before making purchases.

Designs are recommendations only. We provide links to retailers but cannot guarantee stock, pricing, delivery times or product accuracy.

JC Interior Design is not responsible for:

• retailer product descriptions
• colour variations
• delivery issues
• product defects
• changes in availability or pricing

Delivery charges are not included in shopping lists.

JC Interior Design shall not be liable for delays caused by events outside our reasonable control, including but not limited to natural disasters, illness, technical issues, strikes, or government actions.

Packages do not include unrelated finishes or fixtures unless specified (e.g., carpet underlay, electrical fittings, woodwork paint).

Wallpaper, fabric, flooring and paint prices are per item, not a total quantity estimate. You are responsible for calculating the amount required.

Budgets provided should exclude labour costs (e.g., fitting, decorating, electrical work).

Designs are typically delivered within 14 days from the date all required materials have been submitted and your consultation call has taken place.

If we do not receive a response for 6 months, the room will be considered closed. Reactivation may incur additional fees.

Once the final designs have been sent, the agreement between JC Interior Design and the Client ends.

5. Colour Accuracy & Visualisations

Colours shown in visuals, 3D renders and 2D boards may vary due to screen settings, lighting conditions and manufacturing differences. Final product colours, textures and finishes may differ in person.

All visual representations are conceptual and may not reflect exact scale, proportion or detail. You must verify all measurements, specifications and installation requirements with your contractor.

6. Construction, Structural Work & Approvals

JC Interior Design does not provide architectural, structural, electrical, plumbing or engineering services.

Any construction, renovation, lighting installation, joinery or structural work must be carried out by qualified professionals who ensure compliance with building regulations, planning permissions and safety standards.

Clients are responsible for obtaining any required permits or approvals.

Any joinery drawings provided communicate design intent only and are not fabrication or shop drawings.

7. Third‑Party Products & Liability

JC Interior Design may recommend third‑party products. We do not guarantee the safety, performance or suitability of any items.

We are not liable for damage, injury or loss resulting from the use or installation of third‑party products. You must check product safety information, installation instructions and suitability before purchase.

Purchases from third‑party retailers form a separate contract between you and the retailer.

8. Design Revisions

Each design package includes up to two revisions.

Revision requests must be submitted within two weeks of receiving your initial design. Feedback must be provided in one consolidated written response.

Revisions typically take 1–2 weeks depending on scope.

Additional revisions may be quoted separately. JC Interior Design is not obliged to provide revisions beyond those included in your package.

9. Deliverables & File Format

Deliverables are provided digitally via email in PDF format.

JC Interior Design does not provide native working files such as CAD plans, SketchUp models or internal spreadsheets.

10. Description of Service Deliverables

Deliverables vary depending on the package purchased. Details of each package are listed on our website.

Deliverables may include:

• 2D design boards
• furniture layouts
• 3D visualisations
• shopping lists
• installation notes

All materials are provided digitally.

11. Discounts, Offers & Promotions

Promotions and discounts are time‑limited and may be withdrawn at any time. Unless an end date is stated, no promotion is guaranteed.

12. Payment

Payment must be received before work begins.

If you wish to cancel or change your package, you must email JC Interior Design within 48 hours of payment. This 48‑hour policy applies in addition to your statutory cancellation rights, which are outlined in Section 16. Refunds are issued within 10 working days.

JC Interior Design may offer refunds or credits at our discretion.

13. Modifications to Services or Terms

JC Interior Design may modify services or these Terms at any time. Updated terms will be posted on the website. Continued use of services constitutes acceptance of changes.

14. Service Availability

Services may be temporarily suspended due to illness, technical issues or circumstances beyond our control. Clients will be notified where possible.

15. Force Majeure

JC Interior Design is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, internet outages, labour disputes or government actions.

16. Cancellation, Refunds & Statutory Rights

Nothing in these Terms affects your statutory rights.

If you purchase services online, you may have a 14‑day cancellation right under UK law.

If you request work to begin within the 14‑day period and later cancel, you agree to pay for work completed up to the cancellation date.

If the service is fully completed within the 14‑day period at your request, you may lose your right to cancel.

Refunds will be assessed based on work completed and project stage. No refund is due once the final design package has been delivered.

17. Package Validity

Packages must be started within 6 months of purchase. Packages not commenced within this period will expire.

If a project becomes inactive for 6 months, it will be closed. Reactivation may require a new package or additional fee.

18. Post‑Design Support

Post‑design support is included for a period of 2 weeks from the date the final design package is issued. Support covers guidance on implementing the approved design, product alternatives and sourcing solutions. Post‑design support does not include additional design revisions.

19. Shopping List Provision

The curated shopping list is provided as part of the final design package. If revisions are requested, the shopping list may be updated to reflect any approved changes.

20. Privacy & Data

Client information is processed in accordance with our Privacy Policy. Personal details, images and documents are stored securely and used only for providing design services unless consent is given for other use.

21. Indemnity

You agree to indemnify JC Interior Design against any claims, losses, damages or legal fees arising from your breach of these Terms or misuse of our services or website.

22. Severability

If any part of these Terms is found invalid or unenforceable, the remaining sections continue in full force.

23. Third‑Party Rights

These Terms are between you and JC Interior Design. No third party has the right to enforce any part of them.

24. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

25. Contact

For questions or concerns, contact: jenny@jcinteriordesign.co.uk